Customer Satisfaction

Any of our customers that has done business with us know that we strive for customer satisfaction. It is very rewarding at the end of an auction or transaction when a customer/consignor shakes your hand and tells you he is very happy with his experience and the quality, hard work, and honestly of our company. Just as anyone else in the industry, that’s what makes us enjoy our job and keep us motivated.

Our whole business is centered around our customers- buyers and sellers.
Just as any business, we can’t make everyone happy. After dealing with a very frustrating event with a customer which was totally out of controls and responsibility and they are very determined to do everything in their power to destroy our business and reputation. it only makes us more appreciate all our customers who understand the auction world and it’s risks and appreciate all the hard work we put into our business.
So thanks to you’ll that make our business better! We appreciate you and look forward to doing more business with you in the future!

Our mission statement: Your satisfaction is our goal!

4 thoughts on “Customer Satisfaction”

  1. Donn. E. Branton

    J Martin is an honest and reputable operation and stand behind their operation . We had an issue with the usage of a tractor we recently purchased at auction , express our concerns and they responded quickly and made satisfaction to our concerns !
    A big. Thank You to the folks at J Martin Auctions & Realty !
    Donn E. Branton, Le Roy , NY

  2. Great auction today did well with the items I consigned. Great people to work with will definitely use you in the future !

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